Shipping & Returns Policy
Flat rate postage and handling within Australia:
We will confirm your order and process within 3 days. We then notify you of delivery details. Please allow between 2 to 5 days for your order to arrive after you receive notification from us. All orders are sent via regular post. May we suggest that a Post Office box or work place address be used if you will not be at home to receive and sign for your purchase
Flat rate postage and handling for the REST OF THE WORLD orders
International orders of Mercury Cinema merchandise is forwarded by Airmail. Please allow 5 to 15 days for delivery, however we cannot accept responsibility for delays in delivery due to unforeseen circumstances (extreme weather conditions, strikes, etc).
Please note –
Prices do not include duties and customs charges payable in countries of delivery.
We do not accept responsibility for parcels that are misplaced after they have been delivered to the designated addresses and signed for.
In compliance with Australian export regulations we declare all items ordered as merchandise and state their actual value. These export regulations include items ordered as gifts.
What you see online is what you get in the post, when purchasing Mercury Cinema products through our online store. Posters and t-shirts have full details as per the listing on sizing, paper-stock etc. however if you find the product to not be of the same quality to that displayed online, we will refund your purchase. We will not refund your money if you have chosen the wrong size or decide for some reason that you don’t like it any more.
Please email us within 7 days of receiving dissatisfactory goods at [email protected] to advise us if you wish to return a product for a refund.
To return an item for refund please contact [email protected], include the receipt and the original package. The product must be returned within 30 days of purchase undamaged, unworn (if it’s a faulty teeshirt) and unwashed with tags attached. Refunds will be credited to the original transaction/method of payment and refunds will be made within 14 days of receiving the return.
Please return goods by mail to –
13 Morphett Street
South Australia, 5000